Five shifts, each a real failure mode, each punishing a different instinct. A clock runs and every move costs minutes — run a diagnostic, warn the portfolio managers, declare a root cause, write the handover. Damage accrues while you deliberate.
Scoring is deterministic wherever it can be: time to correct root cause, whether the PMs were warned before the impact threshold, whether dead-end diagnostics were run. Only the handover note is model-graded, and even there the grader is handed an explicit checklist of what the next region needed, so its judgement is checkable.